"We've always done it this
This is Ye Olde Killer Phrase. Tradition is admirable,
but smart organizations know that complacency can lead
to collapse. Here are some other forms of this Killer
Let's stick with
It's change for the sake of change.
We've done all right so far.
What to Do About It
Break this endless loop with one or more of the following
"it" in perspective.
Think together for a moment. Is there anything in
life that hasn't evolved? Recall examples by saying, "At
one time we believed that [...] would never work and it
has been a surprising success."
argue apples and oranges. Agree that
the old way was good for its time. Show how things have
changed and how new ideas lead to new successes. Support
your idea with concrete examples such as fixed-price cars,
non-invoice billing and crystal-clear colas. New times demand
the core rule. What stated or implied
belief does the existing method support? Is that still valid?
Maybe it's time for spring cleaning.
|Tips For Leaders
Remember the questions you asked as a new hire:
||Why do we have to fill out that form?
||Who's in charge of this?
Most of those questions occur during a person's first three months
in a new job task. After that, employees adopt company policy and stop asking.
Keep the questions alive by spending 10% of each staff meeting challenging a
different ingrained assumption.
Go to Killer Phrase #2 "If
it ain't broke..."
Go to Killer Phrase #3 "We've
always done it this way."
Go to Killer Phrase #4 "I'll
get back to you."
Go to Killer Phrase #5 "It'll
Go to Killer Phrase #6 "No!""
Go to Killer Phrase #7 "Great
idea, but not for us."
Go to Killer Phrase #8 "Do
you realize the paper work it will create."
Go to Killer Phrase #9 "It
isn't your responsibility."
Go to Killer Phrase #10 "We
tried that before."