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As you get deeper into this adventure, you'll find yourself
in the Stakeholder Swamp. Youll spend a few days here gathering information
and opinions that youll need towards the end of the journey. The Stakeholder
Swamp is very dangerous terrain because youll be unearthing some of the
reasons why people might object to the technology implementation youll
be proposing. The most important thing to watch out for is the quicksand
objections that are simply designed to stall you for a while. See the
Example Day Trip below for tips on identifying and avoiding this common peril.
Example Day Trip
As a part of your technology implementation, you'll find it may be necessary
to change your Internet Service Provider (ISP).
Day 1: Uncovering a Real
Issue
While talking with your Network Adminstrator, you learn that an ISP change
may create more work and take a lot of time, as he would have to update the
mail exchange records on the DNS server, which in turn could cause temporary
mail delivery failures from around the globe. (Please note that a translation
booklet may be necessary on all day trips and are not included as a part of
this package.)
Day 2: Getting Stuck in
Quicksand
A colleague hears your idea and lists a number of vague, catch-all reasons
why it shouldn't go forward, such as cost, reliability of the system and its
usefulness. As it turns out, his real issue has nothing to do with the technology
you're proposing, but a project he's working on depends entirely on remaining
with the current ISP. You might never know that this is his issue, since he's
not telling you.
Tip for Avoiding
Quicksand
Ask for specifics. If the issue
is real (and therefore worthy of your time spent in working around it) your
colleague will be able to qualify his statements with facts. He may
even be able to suggest ways you and he could work around it together.
If he can't get more specific about a perceived problem, you need to dig
deeper to find the real objection.
Suggested Questions
How much is too much to spend on this technology?
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What have you heard that makes
you question the reliability of this solution? |
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If I can solve this problem,
would you be in favor of this technology implementation? |

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